Frequently Asked Questions

We recommend you not use wireless connections when accessing webcasts through our system. Check all your cables, close all browser windows, and try again. If you’re still having difficulty, please contact your network administrator. 

You do not have a fast enough internet connection. Make sure you have no other tabs or windows open that may be slowing down your internet speed. Try connecting your computer directly into an Ethernet cable. If hard wired, use Chrome as your browser.

We currently support the latest versions of Internet Explorer, Firefox, Safari, and Chrome. You can use these browsers on either a Windows or Mac platform. We strongly suggest you use Chrome for watching webcasts. The browser can be downloaded for free here.

First, make sure your computer has internal or external speakers. Once verified, check your volume settings. To check your computer volume, adjust the volume slider and make sure “mute” isn’t activated. You may also need to test your external computer speakers and adjust the volume settings on them. 

Make sure you don’t have any other browsers or internet applications open, and that you have a sufficient, stable connection. If your computer is connected wirelessly, please consider connecting it via an Ethernet cable. If you continue to have problems, please call us at (800) 822-4194. 

You may have two webcast windows open. Hit ALT+TAB to cycle through open windows and close the extra webcast. 

“Failure” means you failed to verify your attendance 70% of the time, but individual state requirements may vary. If you fail a webcast but complete enough attendance prompts to receive at least one credit you will be issued a certificate with partial credit. You are welcome to retake the webcast within one year of purchase in order to receive a full credit certificate.