Frequently Asked Questions

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You may access the webcast through your Western CPE account by doing the following:

  1. Go to At the top right side of the page, click “LOG IN.”
  2. On the next page, enter your email and password.
  3. At the top right-hand side of the page, click the “Access My Courses” tab from the “My Account” drop-down menu. This will direct you to the webcasts for which you’re registered.
  4. Select your course and click on the title.
  5. Click on the globe icon at the bottom of the page to enter the webcast.

Your certificate of completion will be automatically created as soon as you successfully complete the webcast. If you do not see the certificate on the course page but believe you successfully completed the webcast, please contact our office at (800) 822-4194 or email To access your certificate, you log in to your account, hover over the “My Account” tab in the top right, then click on “Get My Certificates” from the drop-down menu. The courses active on your account should appear below, along with a certificate link for download. Click the certificate link to access your certificate. 

No. The following are excluded: Federal Tax Update and Federal & California Tax Update webcasts; webcasts by Karen Brosi, Vern Hoven, and Sharon Kreider; and other “premier” courses.

Webcasts provide group Internet-based CPE credits. NASBA fields of study (categories) for each webcast are listed in the Course Overview section. See the Compliance Information section of each webcast to learn the category under which credits are registered. Please note that blank fields indicate that the course does not quality for those categories.

Western CPE is registered with the National Association of State Boards of Accountancy (NASBA) as a member of the Registry; as such, our CPE credits are accepted in all 50 states. However, CPE credits in different states may vary, so please check with your state board.

New York and Texas require sponsors to individually register with their state as continuing education sponsors. We’re registered sponsors in New York (sponsor ID 001353) and Texas (sponsor ID 006477).

The New Jersey State Board of Accountancy lists only New Jersey-approved providers on its website. NASBA providers are not required to register with the State Board and thus will not be listed. Western CPE, as a NASBA provider, is accepted by the New Jersey State Board

There is no final exam. NASBA requires group Internet-based programs to use a monitoring mechanism to verify participation during the duration of the webcast. 

Several people can view a webcast as a group via a single computer and an LCD projector or a big-screen monitor, but they need to contact Western CPE’s Customer Care at (800) 822-4194   prior to the webcast to ensure all participants have registered for the webcast and have a designated proctor. Each participant must pay for the webcast. 

The designated proctor must be present during the webcast to verify participant attendance. A registered participant from the proctored group will need to log in to the webcast and confirm the attendance for the group. The proctor will need to complete an attendance roster, which the proctor will receive by email prior to the webcast. Upon completion of the webcast, the proctor must email the attendance roster back to Western CPE before certificates of completion can be awarded. 

Proctors don’t earn CPE credits. You must have a group of two or more people registered to use the proctor method. If you’re not using the proctor method, each attendee must view the webcast on his or her own computer. Attendance is verified through participation pop-ups or polling questions that take place throughout the webcast. Therefore, each person must be logged in on an individual computer in order to confirm his or her participation and to receive CPE credits. If you don’t register before the webcast as a proctored group, you cannot receive credit by signing a proctor form after the program is over.

To confirm your attendance, and in order to receive CPE credit for a webcast, you must sign in no later than the scheduled start time to participate in attendance pop-ups. Once you’re signed in to the webcast, our attendance-monitoring system verifies participation during the webcast in the form of pop-ups. Your certificate of completion is issued based on your participation. 

“Failure” means you failed to verify your attendance 70% of the time, but individual state requirements may vary. If you fail a webcast, you will not receive a refund; however, you may take another webcast worth the same number of CPE credits within the same calendar year. Western CPE will make every effort to award a reasonable and fair makeup webcast at no additional charge. Please call (800) 822-4194   to schedule your makeup webcast.  

If you fail a Federal & California Tax Update webcast, you will not receive a refund; however, you may attend another Federal & California Tax Update webcast or a Federal & California Tax Update seminar. “Failure” means you failed to verify your attendance 70% of the time, but some state requirements vary. If there isn’t another Federal & California Tax Update webcast available within the same calendar year, you may attend any other webcast within the year of your original webcast. Please call (800) 822-4194 to schedule your makeup webcast. This offer does not apply toward attendance at a live Federal & California Tax Update seminar. 

You must attend all webcast sessions to receive CLE credits.