Frequently Asked Questions
If you need CPE right away, we offer many online courses that can be downloaded after purchase through our online ordering system. You can receive your test results and certificate of completion immediately upon completing a course through our online grading system. We also offer a large selection of courses that can be shipped out via UPS express service for a fee. You can view which courses are in stock for immediate shipment and order online, which helps expedite your order.
Yes, Western CPE is approved for the QAS self-study delivery method on the National Registry of CPE Sponsors. Since we’re approved for the QAS self-study delivery method, we’re no longer required to provide the three-digit QAS sponsor identification number. Courses in the Personal Development field of study are not part of the Quality Assurance Service.
Per AICPA and NASBA Standards, QAS self-study courses must include an expiration date that is no longer than 1 year from the date of purchase.
Receiving your certificate of completion is fast and easy using our online testing and grading system. Just log in to your account and complete your exam. Once you pass, your certificate will be available to print via a link right below the exam. (This link is locked until you pass the exam.)
Our system will save your progress so you don’t have to complete an exam in one sitting. Faxed and mailed-in exams will be graded within 1 business day of receipt. Your certificate of completion and results will be emailed to you.
Yes. Self-study videos are QAS Self-Study courses that require exams.
Internet access is required to download course materials. To access your course materials and take exams, once you are logged in, go to “My Account,” go to “Access My Courses” in the pull-down menu. All courses you’ve registered for will be listed.
If Internet access is an issue, please contact us for alternate grading arrangements.
We update our website daily with new information and course offerings; therefore, the website is the best source for up-to-date information. Policies, pricing, etc., on the website supersede information printed in our catalogs. If you’d like to request a current catalog, simply click on the “Request Catalog” link at the top of our home page.
There may be times where a question needs to be updated based on customer feedback or poor testing results. In the event that a question differs from what is printed in the hard copy materials, customers should defer to the online question. Our online exam is the most current, up-to-date version.
Unless expedited shipping* is requested, Western CPE ships most self-study courses via UPS ground. Orders received by 2:00 p.m. mountain time, Monday through Friday, will ship the same day. Ground orders may take up to 7 business days to arrive (adverse weather may cause delays). UPS will not deliver to post office boxes; therefore, a physical address is required.
If you haven’t received your order in 7 business days, please call our office at (800) 822-4194, weekdays between 7:00 a.m. and 6:00 p.m. mountain time. Learn more about material shipment.
*Western CPE ships pre-sale orders UPS ground regardless of shipping method requested at the time of initial order. Pre-sale arrival dates are estimates only and are not guaranteed. If you’re facing time constraints due to an impending CPE deadline, please consider a self-study course that’s in stock.
No. The following are excluded: Federal Tax Update and Federal & California Tax Update courses; courses by Karen Brosi, Claudia Hill, Vern Hoven, Sharon Kreider, and Robert E. McKenzie; and other “premier” courses.
The New Jersey State Board of Accountancy only lists non-NASBA-approved providers on its website. NASBA-approved providers are considered automatically accepted.