How Can We Help You?

Our Customer Care team is available Monday – Friday, 9:00 a.m. to 8:00 p.m. ET, with extended hours through online chat via our website (see the orange tab in the bottom right of your window). Our team members will be glad to answer your questions, assist you with a purchase or registration, or troubleshoot a problem. 

Customer Care Hours

Available by phone or chat
Monday-Friday, 9:00 a.m. to 8:00 p.m. ET

Chat Only
Saturday-Sunday, 11:00 a.m. to 8:00 p.m. ET

Call: (800) 822-4194 


Submit a Concern Online  

If you prefer to communicate online or have a question after business hours, please submit your concern here. Let us know how and when you’d like to be contacted, and we’ll follow up to resolve your concern as soon as possible. Callbacks may be expected within two business days.