Frequently Asked Questions

Our office will be closed for recognition of the following holidays in 2023: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, November 23rd & 24th, and Christmas Day. 

CPAs and financial professionals look to Western CPE to meet all their continuing professional education (CPE) needs. We offer a broad range of topics and CPA CPE options—conferencesself-studylive webcaststax updates, and corporate solutions for training administrators. All of our courses are taught by industry experts. We’re committed to giving you an experience that’s engaging, informative, and comprehensive to your needs.

Access the Login button found in the upper right corner of the website, or you can LOGIN HERE.
If you are a current customer, enter your username (the email address you signed up with) and password on the next screen.
For new customers, select “Create Account.” You will then be asked to enter your name, email address (used to sign into your account) and a password you can remember. Click Create Account.

Our instructors are passionate about sharing their in-depth experience in engaging, easy-to-understand ways that help you increase your knowledge and apply what you learn. Learn about our instructors and their current offerings. Are you interested in becoming an instructor

We strive to keep our course topics up-to-date and relevant. If you don’t see a course you are looking for, please submit your idea. To get the latest news on course offerings and CPE deals, be sure to sign up for our CPE deals by email.

In the unfortunate event, you need to cancel a course, you can opt to leave the amount owed as a store credit on your account and apply it to future purchases. Unlike refunds, store credits will incur no fees. Store credits are non-transferrable and non-refundable.

Talk to a real person or submit a concern online. You can even request a callback if it’s after business hours. Get all our numbers on our Customer Care page.

Rest assured, we would love to keep old prices, but unfortunately they are no longer economically feasible. Due to COVID-19 and other structural improvements, we’ve updated and standardized our prices across all products. We believe they reflect both premium value and competitive pricing.

In addition, we now offer an On-Demand Webcast Platform. Built in-house, this new system features an array of improvements, including the ability for students to choose when they start a course, freeing them from a rigid schedule. We have upgraded to the same hosting site that professional sports teams use – one that provides better video and sound quality for our students. We now provide on-demand webcasts six days a week, twelve hours a day.

We’ve also updated our website and customer dashboard. Customers can soon track their learning across services, subscribe to custom learning paths tailored to their state requirements, and utilize our new moderation platform for an improved interactive learning experience.

We continually listen to customer concerns and refinements, then push innovation, even in the face of crisis. We’ve invested in better infrastructure and technology, well-suited for this year and beyond, pandemic or otherwise.

Thank you for understanding. We will continue to work hard at delivering premium products!