Frequently Asked Questions
Our office will be closed for recognition of the following holidays in 2021: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
CPAs and financial professionals look to Western CPE to meet all their continuing professional education (CPE) needs. We offer a broad range of topics and CPA CPE options—conferences, self-study, live webcasts, tax updates, and corporate solutions for training administrators. All of our courses are taught by industry experts. We’re committed to giving you an experience that’s engaging, informative, and comprehensive to your needs.
In the unfortunate event, you need to cancel a course, you can opt to leave the amount owed as a store credit on your account and apply it to future purchases. Unlike refunds, store credits will incur no fees. Store credits are non-transferrable and non-refundable; unused store credits will expire 12 months from the date of issue.
Talk to a real person or submit a concern online. You can even request a callback if it’s after business hours. Get all our numbers on our Customer Care page.
Rest assured, we would love to keep old prices, but unfortunately they are no longer economically feasible. Due to COVID-19 and other structural improvements, we’ve updated and standardized our prices across all products. We believe they reflect both premium value and competitive pricing.
In addition, we now offer an On-Demand Webcast Platform. Built in-house, this new system features an array of improvements, including the ability for students to choose when they start a course, freeing them from a rigid schedule. We have upgraded to the same hosting site that professional sports teams use – one that provides better video and sound quality for our students. We now provide on-demand webcasts six days a week, twelve hours a day.
We’ve also updated our website and customer dashboard. Customers can soon track their learning across services, subscribe to custom learning paths tailored to their state requirements, and utilize our new moderation platform for an improved interactive learning experience.
We continually listen to customer concerns and refinements, then push innovation, even in the face of crisis. We’ve invested in better infrastructure and technology, well-suited for this year and beyond, pandemic or otherwise.
Thank you for understanding. We will continue to work hard at delivering premium products!