Upon successful completion of this course, participants will be able to:

• Identify the issues impacting proper ethical behavior.
• Specify the inputs to the organizational behavior model.
• Describe the effects of discrimination in the workplace.
• Identify the classifications used for rating the abilities of employees.
• Specify the drivers of a person’s attitude.
• Identify the triggers for cognitive dissonance.
• Recall which actions can improve job satisfaction.
• Specify what can trigger positive emotions.
• Describe the behavior of a narcissist.
• Specify how people can adjust their behavior to a situation.
• Specify the outcomes associated with the situation strength theory.
• Recall the underpinnings of attribution theory.
• Recall the different types of biases, and how they can impact goal achievement.
• Specify which cultural characteristics can be used to enhance a business.
• Identify intrinsic and extrinsic rewards, and state how they differ from each other.
• Recall the various techniques used to make jobs more interesting.
• Recall the requirements for empowerment to work.
• Specify the stages that a group goes through during its development.
• Identify the characteristics of a project using the punctuated-equilibrium model.
• Recall what norms are, and specify examples of them.
• Specify the factors that can alter the size of a group or its cohesiveness.
• Identify the essential components of a team.
• Recall the different types of teams and what they do.
• Specify the different types of positions on a team, and what each one is supposed to do.
• Identify the issues that can cause a team to be ineffective.
• Recall the characteristics of an ideal team member.
• Specify the characteristics of an effective team.
• Identify the different types of communication and when they are used.
• Recall the barriers to communication within a business.
• Specify the actions that can be taken to enhance the credibility of a leader.
• Identify the skills that a leader should have.
• Recall the specifics of the leader-member exchange theory.
• Specify the factors that support transformational leadership.
• Identify the characteristics of servant leadership.
• State the outcomes of a conflict spiral.
• Recall the options for dealing with conflicts, and the outcomes of each one.
• Specify the situations in which change initiatives are more likely or less likely.
• Identify the process for identifying change initiatives to enact.
• Recall how a vision statement should be tested to improve its odds of success.
• Specify how to lock in a change initiative for the long term.
• Identify the factors by which dependency can be used to gain power over others.
• Recall the actions associated with political behavior.
• Specify the actions that may be taken as part of impression management.
• Identify the indicators of the silo mentality.
• Recall where line and staff personnel are more likely to be located in a business.
• Specify the factors that influence a firm’s span of control.
• Identify the actions that may be taken to perpetuate a firm’s culture.
• Recall the actions that can be taken to enhance a company’s organizational climate.