Upon successful completion of this course, participants will be able to:

• Recognize the activities involved in the practice of management.
• Identify the types of skills that a manager is most likely to need and not need.
• Recognize the sources of power.
• Specify the types of connections that different levels of managers need to develop as part of their personal networks.
• Recognize the activities that can make a manager more efficient.
• Describe the essential aspects of the various management theories.
• Identify the various steps in the planning process.
• Specify which levels of management are responsible for the different parts of the planning process.
• Identify the criteria for effective goals.
• Differentiate between scenario and contingency planning.
• Describe the negative effects of a structured planning process.
• Recognize the different activities that can be coordinated with a proper organizational structure.
• Differentiate between line and staff personnel.
• Identify the different organizational structures that can be used to orient a business in different ways.
• Describe the factors that impact the span of control.
• Describe the impact of a manager on her staff’s emotional state.
• Recognize the sources of emotional intelligence.
• Differentiate between the different types of leadership styles.
• Provide examples of intrinsic and extrinsic rewards.
• Specify the underlying requirements for a program of employee empowerment.
• Describe how to deal with the negative effects of uncivil behavior.
• Point out several examples of office culture.
• Specify the techniques available for reaching a tipping point in gaining support for a change.
• Describe the causes of complacency within a business.
• Identify the members of a guiding coalition for a change management initiative.
• Describe how a completed change initiative can backslide, and how this can be prevented.
• Recognize the activities involved in a control system.
• Specify how the various budgets interact with each other.
• Describe how to calculate sales and cost variances.
• Recognize how the job bidding process is used.
• Specify how to identify better job candidates from their resumes.
• Identify the various red flags that may arise during an employment interview.
• Recognize the effects that can cause incorrect hiring decisions.
• Specify the reasons why performance appraisals have such a poor reputation.
• Describe the contents of and time apportionments for a performance appraisal.
• Identify the targeted improvement areas for coaching, and situations in which coaching may not be accepted.
• Specify the main events covered in a coaching session.
• Discuss how to deal with an employee who refuses to speak.
• Identify coaching errors and efficiencies.
• Describe how to improve the return on a training investment.
• Specify the training that can be useful for a new manager.
• Recognize the techniques available for improving the efficiency of decision making.
• List the steps involved in making a decision.
• Identify the characteristics of the different types of teams.
• Recognize how a self-directed team can be set up to manage itself.
• Specify the alternatives available for gaining a high level of coherence in a dispersed team.
• Identify the different types of project management tools and their characteristics.
• Recognize the types of problems that the manager of a start-up is likely to face.
• Specify the risk mitigation techniques that could be used in a start-up business.
• Specify the various indicators of an unethical manager.
• Identify the components of a fair decision making process.
• Describe the circumstances under which employees are more likely to follow the ethical lead of their manager.
• Identify the characteristics and purposes of the habits of an effective manager.