Conflict Management

4 Credits: Personal Development


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Conflict Management

Course Level
CPE Credits

4 Credits: Personal Development

Course Description

Conflict in the workplace is an inevitable challenge that, if left unresolved, can escalate, disrupting productivity and causing considerable harm to an organization’s dynamics. Differences in opinions on project management, employee promotions, or investment decisions can quickly spiral into major disputes, leading to significant costs like employee turnover, lost customers, legal fees, and reputational damage. The key to preventing these detrimental outcomes lies not in avoiding conflict but in managing it effectively. Yet, many professionals lack the necessary skills to handle workplace conflicts constructively, leaving them vulnerable to the chaos and costs that unresolved conflicts can bring.

“Conflict Management” is a comprehensive course designed to equip participants with the knowledge and tools to manage workplace conflicts effectively. It delves into understanding the various causes of conflict, the ramifications of not addressing it timely, and effective techniques for resolution. Participants will learn how to identify and mitigate the effects of conflict spirals, understand the implications of ignoring conflicts, and recognize conflict-related turnover. The course also covers strategies to resolve specific conflict situations, including handling project-related disputes, dealing with angry employees, and navigating business partner conflicts. By mastering these skills, participants will be able to maintain a productive and harmonious workplace, minimize the costs associated with unresolved conflicts, and foster a culture of effective communication and problem-solving.

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Learning Objectives

Upon successful completion of this course, participants will be able to:

Chapter 1

  • Recognize the effects of a conflict spiral.

Chapter 2

  • Specify when it is possible to ignore a conflict, as well as the negative effects of doing so.
  • Recognize when conflict-related turnover is most likely to occur.

Chapter 3

  • Specify the situations in which a conflict may not be triggered by individuals.
  • Describe the styles people use when they engage in conflict.
  • Cite the conflict styles of different types of companies.

Chapter 4

  • Recognize the arguments on both sides of delaying a conflict discussion.
  • Describe the means by which a tense situation can be deflated.
  • Recognize the objectives behind asking questions.
  • Specify the benefits and problems associated with various conversational gambits.
  • Describe the means available for dealing with angry employees.

Chapter 5

  • Cite the indicators of and ways to prevent bullying.
  • Recognize the circumstances in which e-mail conflicts can be either dealt with or ignored.
  • Describe the possible outcomes of a business partner conflict.

Chapter 6

  • Recognize the different sources of conflict on a project.
  • Specify the process flow for resolving a conflict related to a project.

Chapter 7

  • Describe the screening criteria for managers.
  • Specify how the negative effects of the rumor mill can be mitigated.
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Course Specifics

Course ID
Revision Date
July 17, 2023

There are no prerequisites.

Advanced Preparation


Number of Pages

Compliance Information

NASBA Provider Number: 103220

CFP Notice: Not all courses that qualify for CFP® credit are registered by Western CPE. If a course does not have a CFP registration number in the compliance section, the continuing education will need to be individually reported with the CFP Board. For more information on the reporting process, required documentation, processing fee, etc., contact the CFP Board. CFP Professionals must take each course in it’s entirety, the CFP Board DOES NOT accept partial credits for courses.

Meet The Experts

Steven M. Bragg, CPA, is a full-time book and course author who has written more than 300 business books and courses. He provides Western CPE with self-study courses in the areas of accounting and finance, with an emphasis on the practical application of accounting standards and management techniques. A sampling of his courses include the The New Controller Guidebook, The GAAP Guidebook, Accountants’ Guidebook, and Closing the Books: An Accountant’s Guide. He also manages the Accounting Best Practices podcast. Steven has been the CFO or controller of both public and private companies and has been a consulting manager with Ernst & Young and …