Quality Management Fundamentals

3 Credits: Production


Webcasts are available for viewing Monday – Saturday, 8am – 8pm ET.
Without FlexCast, you must start with enough time to finish. (1 Hr/Credit)

 Secure Transaction

Quality Management Fundamentals

Course Level
CPE Credits

3 Credits: Production

Course Description

The cost of quality is enormous, and can make the difference between industry-leading profits and sustained losses. In the Quality Management Fundamentals course, we describe the nature of quality, why it costs so much, and how to reduce that cost. The course covers a variety of topics, including total quality control, lean practices, process control, failure prevention, and root cause analysis. It also addresses supplier quality management and quality metrics. In short, this course is designed to give anyone a solid foundation in quality concepts and how to improve quality within a business.

Show More
Show Less

Learning Objectives

Upon successful completion of this course, participants will be able to:

  • State how customers perceive quality.
  • Specify the characteristics of kaizen.
  • Describe the 14 points of management promulgated by William Edwards Deming.
  • Identify the types of waste reduction used in a lean practices initiative.
  • Specify how product audits are conducted.
  • Identify the issues with acceptance testing.
  • Recall the differences between median, mode, and mean.
  • Specify the characteristics of a control chart.
  • Describe how a cause-and-effect diagram is used.
  • Specify the nature of a Pareto analysis.
  • Specify how the plan-do-check-act cycle works.
  • Recall the typical contents of a supplier scorecard.
  • Recall the different types of quality metrics, and how they are calculated.
Show More
Show Less

Course Specifics

Course ID
Revision Date
March 20, 2024

There are no prerequisites.

Advanced Preparation


Number of Pages

Compliance Information

NASBA Provider Number: 103220

CMA Notice: Western CPE makes every attempt to maintain our CMA CPE library, to ensure a course meets your continuing education requirements please visit Insitute of Management Accountants (IMA)

CFP Notice: Not all courses that qualify for CFP® credit are registered by Western CPE. If a course does not have a CFP registration number in the compliance section, the continuing education will need to be individually reported with the CFP Board. For more information on the reporting process, required documentation, processing fee, etc., contact the CFP Board. CFP Professionals must take each course in it’s entirety, the CFP Board DOES NOT accept partial credits for courses.

Meet The Experts

Steven M. Bragg, CPA, is a full-time book and course author who has written more than 300 business books and courses. He provides Western CPE with self-study courses in the areas of accounting and finance, with an emphasis on the practical application of accounting standards and management techniques. A sampling of his courses include the The New Controller Guidebook, The GAAP Guidebook, Accountants’ Guidebook, and Closing the Books: An Accountant’s Guide. He also manages the Accounting Best Practices podcast. Steven has been the CFO or controller of both public and private companies and has been a consulting manager with Ernst & Young and …