Upon successful completion of this course, participants will be able to:

Chapter 1

• Identify the titles, roles and skillsets of supervisors.
• Recognize different decision-making processes and the beneficial aspects of each.

Chapter 2

• Recognize examples of how to improve work objectives and understand the concept of management by objectives (MBO).
• Recognize the planning process and the supervisor’s role in planning.

Chapter 3

• Identify the rationale behind organizational structure and recognize how roles and individuals interact within the structure.
• Recognize ways to improve communication within the organization.

Chapter 4

• Recognize different motivation theories and strategies.
• Identify examples of training experiences.

Chapter 5

• Recognize the steps necessary to improve team productivity.
• Identify ways to help counsel employees and recognize the value and attributes of performance appraisals.

Chapter 6

• Identify the root cause of absenteeism and tardiness problems.
• Recognize the effects of conflicts within an organization.

Chapter 7

• Identify the regulations and the enforcement policies governing diverse groups.
• Recognize different methods for confronting problem employees.

Chapter 8

• Identify the elements within a labor contract and recognize how to minimize labor grievances.
• Recognize the reasons for disciplinary action and the disciplinary steps a supervisor can take.

Chapter 9

• Identify typical cost categories and cost reduction strategies.
• Identify unsafe conditions in the physical environment and ways to help prevent accidents.

Chapter 10

• Identify different ethical standards and elements of organization politics.

Chapter 11

• Identify ways to establish good work habits and improve time usage.
• Identify self-development programs for career advancement.