Upon successful completion of this course, participants will be able to:

• Recognize the methods available for learning more about the audience.
• Specify how to change the behavior of the audience.
• Specify how a presentation should be adjusted when the audience is senior managers.
• Describe the various parts of a presentation, and what each one should contain.
• Recognize the reasons for using different types of visuals in a presentation.
• Identify the methods that can be used to enhance the quality of visuals.
• Specify how a presentation should be adjusted when it is scheduled for late in the day.
• Recognize the various preparation steps to work through just before a presentation begins.
• Identify the methods for improving one’s performance in a question and answer session.
• Recognize the ways in which one can obtain information about the impact of a presentation.
• Describe how to deal with a difficult audience member.
• Specify how one’s eye communication with the audience can be improved.