Effective Collections

2 Credits: Accounting


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Effective Collections

Course Level
CPE Credits

2 Credits: Accounting

Course Description

Effective Collections is a comprehensive course designed to empower accountants with a broad range of strategies for managing overdue invoices. Authored by Steven Bragg, the course features a detailed exploration of various collection tactics, from maintaining positive customer relations to employing more assertive methods in challenging situations. Participants will benefit from learning about the use of collection agencies, small claims court, and involuntary bankruptcy processes. The course provides insights into the types of fee arrangements with collection agencies, their areas of expertise, and the criteria for selecting the right agency. Additionally, it covers legal techniques for expediting lawsuit resolutions and guidelines for when to pursue litigation. This course is particularly beneficial for professionals seeking to enhance their skills in managing overdue invoices effectively while balancing customer relationships and legal implications.

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Learning Objectives

Upon successful completion of this course, participants will be able to:

Chapter 1

  • Recognize the different types of collection tactics.
  • Specify the situations in which A-B testing can be applied to collections.
  • Describe how a postdated check should be handled.

Chapter 2

  • Cite the types of fee arrangements used with collection agencies.
  • Specify the alternative areas of expertise that some collection agencies have developed.
  • Describe the criteria that can be used to select a collection agency.

Chapter 3

  • Cite the legal techniques that can be used to gain a more rapid resolution of a lawsuit.
  • Specify the circumstances under which litigation should or should not be pursued.
  • Recognize the situations in which a litigation solution is indicated.
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Course Specifics

Course ID
Revision Date
February 2, 2023

There are no prerequisites.

Advanced Preparation


Number of Pages

Compliance Information

NASBA Provider Number: 103220

CMA Notice: Western CPE makes every attempt to maintain our CMA CPE library, to ensure a course meets your continuing education requirements please visit Insitute of Management Accountants (IMA)

CFP Notice: Not all courses that qualify for CFP® credit are registered by Western CPE. If a course does not have a CFP registration number in the compliance section, the continuing education will need to be individually reported with the CFP Board. For more information on the reporting process, required documentation, processing fee, etc., contact the CFP Board. CFP Professionals must take each course in it’s entirety, the CFP Board DOES NOT accept partial credits for courses.

Meet The Experts

Steven M. Bragg, CPA, is a full-time book and course author who has written more than 300 business books and courses. He provides Western CPE with self-study courses in the areas of accounting and finance, with an emphasis on the practical application of accounting standards and management techniques. A sampling of his courses include the The New Controller Guidebook, The GAAP Guidebook, Accountants’ Guidebook, and Closing the Books: An Accountant’s Guide. He also manages the Accounting Best Practices podcast. Steven has been the CFO or controller of both public and private companies and has been a consulting manager with Ernst & Young and …