In today’s competitive market, businesses face the challenge of delivering maximum customer value while maintaining lean operations. This course offers a solution by diving into the essential tools and principles of lean operations and customer-centric strategies. Participants will gain an understanding of how to enhance business efficiency using the principles of activity-based costing, a method that assigns costs to products and services based on the resources they consume. The course also focuses on identifying and understanding target customers, a crucial aspect in shaping business offerings to meet specific market needs. Additionally, it covers strategies for managing customer responsiveness and key performance indicators, essential for monitoring and improving business performance. By the end of this course, participants will be equipped with the knowledge to streamline operations, focus on customer value, and drive their business towards success.