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CPE Credits
6 Credits: Business Management & Organization
Event Date: November 1, 2024 7:30 am
Course Level
Format
Conference
Course Description
As professionals rise to leadership positions in their organizations, they often discover gaps in their leadership training. This program addresses the following critical skills areas that will assist staff and seniors in becoming more effective managers and leaders:
- Key elements to motivate and empower your team.
- Communication strategies to change behaviors and provide feedback using proven feedback models.
- Mentoring strategies, using a 7-step template and the DISC assessment
- Exploring and managing the 5 types of conflict
Empowering Your Team
- Help employees accept responsibility and accountability
- Help identify the importance of core values in employee retention
- Identify the reasons employees leave organizations
- Identify critical elements to minimize attrition
Communicating to Change Behaviors
One biggest challenges managers have is dealing with the distractions caused by workplace dysfunctionality. In this session you will learn several techniques that will enable you to anticipate, manage and diffuse conflict and other communication issues. Mentoring Using the DiSC Assessment
- A 7-step model to mentor employees in your organization
- Using the DISC assessment to identify and assist in developing skills to get through organizational mazes
- Six questions to identify employees’ communication style and behavior.
Managing the Top Five Types of Conflict
One of the biggest challenges managers have is dealing with the distractions caused by workplace dysfunctionality. In this session you will learn several techniques that will enable you to anticipate, manage and diffuse conflict and other communication issues.
Learning Objectives
- The ego states of communication
- 5 different ways of dealing with conflict
- Critical steps for diffusing toxic situations.
- Six types of behavioral issues
- Dealing with difficult colleagues and customers
- Understanding the ego states of communication
- Identifying critical steps for diffusing toxic situations
- Using templates for giving feedback to reinforce and change behaviors.• The ego states of communication
- 5 different ways of dealing with conflict.
- Critical steps for diffusing toxic situations.
- Six types of behavioral issues
- Dealing with difficult colleagues and customers
- Dealing with distractions caused by workplace dysfunctionality.
- Implementing techniques to anticipate, manage and diffuse conflict and other communication issues.
Course Specifics
24CTempe-LE375380
None
None
Compliance Information
CFP Notice: Not all courses that qualify for CFP® credit are registered by Western CPE. If a course does not have a CFP registration number in the compliance section, the continuing education will need to be individually reported with the CFP Board. For more information on the reporting process, required documentation, processing fee, etc., contact the CFP Board. CFP Professionals must take each course in it’s entirety, the CFP Board DOES NOT accept partial credits for courses.
Meet The Experts
Ed Robinson, CPA, CSP, is a highly recognized international speaker, business-growth coach, and author. A “recovering CPA” with an engaging personality, Ed has a wealth of experience and is a proven leader. His audiences leave with a renewed commitment to professionalism and success. President and CEO of Robinson Performance Group with over 30 years’ experience in professional service organizations, Ed provides unique growth strategies and leadership consulting to businesses. Many of his clients experience a dramatic increase in revenue production by applying his ideas and teachings. Ed is a certified professional speaker (CSP), a designation of the International Federation of …