Customer Care Specialists provide information and support in response to customer inquiries. Tactfully resolve customer concerns and help maintain Western CPE’s competitive advantage.

• Conduct outbound calls for service and revenue initiatives
• Answer incoming phone calls, live chats, and emails in compliance with service standards
• Contribute to customer retention by providing exceptional, memorable, and personal service
• Effectively use available resources to solve problems, answer questions and address complaints
• Place orders, complete registrations, and provide technical assistance
• Assist customers in the navigation of our website and other administrative tasks
• Effectively balance multiple and often competing priorities
• Secure and maintain a complete understanding of Western CPE services and correctly utilize Western CPE promotional codes, sales tools, and forms
• Document all customer contact in the company database
• Ability to work independently, 4-day 10-hour shift
• Work evening shift (local – remote) with the potential of rotating schedule
• Work collaboratively with all staff and departments within WCPE to ensure the proper delivery of products and services
• Participate in additional duties and responsibilities as assigned by Customer Care Manager
• Adhere to Western CPE policies as outlined in Employee Manual and operational procedures set forth by management
• Actively participate in team meetings and departmental planning
• Maintain a professional demeanor and contribute to a positive work environment
• Demonstrate good judgment and decision-making in customer interactions
• Provide feedback to the management team to promote constant growth and improvement in the department
• Support the production department as needed.
• Other duties as assigned