Select a Webcast

July 19, 2017
11:00AM - 1:00PM ET


Business Mgmnt and Org

Course Description

Managing conflict is one of the most difficult challenges when working with teams. With various company cultures, work attitudes, and communication styles, many employees and managers alike struggle to mitigate conflict and collaborate successfully. This course will help you identify the root causes of conflict, create clear roles and objectives, address differences, and successfully resolve conflict. You’ll also learn the three major sources of conflict, how to facilitate effective interaction within a team, and how to create and implement an action plan for successful conflict resolution.


Ed Robinson, CPA, CSP

Ed Robinson, CPA, CSP, is a highly recognized international speaker, business-growth coach, and author. A “recovering CPA” with an engaging personality, Ed has a wealth of experience and is a proven leader. His audiences leave with a renewed commitment to professionalism and success.

President and CEO of Robinson Performance Group with over 30 years’ experience in professional service organizations, Ed provides unique growth strategies and leadership consulting to businesses. Many of his clients experience a dramatic increase in revenue production by applying his ideas and teachings.

Ed is a certified professional speaker (CSP), a designation of the International Federation of Professional Speakers. Only 10% of its members have earned this prestigious designation. Having spoken in over 25 countries, Ed is sought after globally for his speaking, coaching, and rainmaking techniques.

Course Specifics

Business Mgmnt and Org
Apr 30, 2013

Compliance Information

Qualifies for CA Fraud: No

Learning Objectives

Upon successful completion of this course, participants will be able to:

  • Identify and assess cultural climate factors that affect team problem solving
  • Use the PREDI system to define problems, create solutions, and take action
  • Categorize various problems to create an optimal solution
  • Describe the characteristics of effective teams, team members, and team leaders
  • Identify factors affecting team effectiveness
  • Create clear roles and objectives, solicit contributions from all team members, and address differences assertively
  • Describe the different attitudes toward problem solving
  • Describe the effect of conflict on a team
  • List and describe the three major sources of conflict
  • Describe the detrimental effects of team conflict
  • List and describe the five different modes of conflict resolution
  • Describe situations in which each of the following is recommended: conflict  avoidance, competition, accommodation, compromise, and collaboration
  • Successfully resolve conflict
  • Implement proactive solutions for avoiding conflict
  • Create a problem statement for team situations
  • Identify and understand the root cause of a problem

Back to top