There are no prerequisites.

Course Description

Effective Collections covers specific tactics that can be used to obtain payment on overdue invoices, no matter why the customer has been delaying payment. These tactics range from friendlier techniques designed to retain relations with customers to more aggressive ones that can be used when the relationship between the parties are harmed or terminated (e.g. the use of collection agencies, small claims court, and involuntary bankruptcy). In this course, author Steven Bragg provides the accountant a complete set of tools for how to collect these overdue invoices.


Steven M. Bragg, CPA

Steven M. Bragg, CPA, is a full-time book and course author who has written more than 70 business books. He provides Western CPE with self-study courses in the areas of accounting and finance, with an emphasis on the practical application of accounting standards and management techniques. A sampling of his courses include the The New Controller Guidebook, The GAAP Guidebook, Accountants’ Guidebook, and Closing the Books: An Accountant’s Guide. He also manages the Accounting Best Practices podcast.

Steven has been the CFO or controller of both public and private companies and has been a consulting manager with Ernst & Young and an auditor with Deloitte & Touche. He holds an MBA from Babson College, a Master of Finance from Bentley College, and a BA from the University of Maine (summa cum laude).

Course Specifics

Sep 5, 2018
There are no prerequisites.

Compliance Information

Qualifies for CA Fraud: No

Learning Objectives

Upon successful completion of this course, participants will be able to:

 Chapter 1

  • Recognize the different types of collection tactics.
  • Note the situations in which A-B testing can be applied to collections.
  • Describe how a postdated check should be handled.

 Chapter 2

  • Cite the types of fee arrangements used with collection agencies.
  • Note the alternative areas of expertise that some collection agencies have developed.
  • Describe the criteria that can be used to select a collection agency.

 Chapter 3

  • Cite the legal techniques that can be used to gain a more rapid resolution of a lawsuit.
  • Note the circumstances under which litigation should or should not be pursued.
  • Recognize the situations in which a litigation solution is indicated.

Choose Your Preferred Format

Online Access

Get immediate access to a robust collection of learning and reference materials, allowing you to dive deep into the information you need. Our self-study materials are authored by top-quality, industry experts who focus on helping you grasp concepts quickly using real-life examples. Download your CPE to any device, and take it with you so you can learn when and wherever you want. Complete your CPE with an online exam, and enjoy instant grading with the option to print your certificate immediately upon passing.

online access
Hard Copy

Our self-study materials are authored by top-quality, industry experts. You’ll receive a bound notebook of all the course materials, shipped to you within one business day. In addition, you’ll also have full online access. Each self-study package includes a robust collection of learning and reference materials to help you cover the information efficiently and put it into practice immediately.

hard copy
Self-Study Video

Experience high-quality instruction with our Self-Study Videos, available to you 24/7. With more than 80+ videos currently in the Western CPE Self-Study Video library, you can see and hear our expert instructors deliver the information you need in a dynamic way that allows you to immediately apply your learning. Unlike a live course or webcast, you can complete the course on your own time, playing and pausing as needed. Self-Study Videos allow you to complete your CPE requirements on your own time.

hard copy

Back to top