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Change! The word strikes fear into employees and managers alike. We all have endured a bad attempt at change that cost too much time and money and never worked. This course will explain the change process, how to prepare for change, reactions to change, how to overcome resistance, and the necessary factors for successful change at every level.
Upon successful completion of this course, participants will be able to:
• Describe Kotter's 8 step change process
• Define types of resistance to change
• Identify how to lead successful change
• Define different personalities under stress
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