There are no prerequisites.

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Course Description

In today's global marketplace, competitive pressure and industry practice mandate that products and services be sold on a credit vs. cash-on delivery basis. This practice often produces a receivables asset that is one of the largest tangible assets on a company's balance sheet. This course discusses the importance of managing accounts receivable and provides proven principles for achieving benefits such as increased cash flow, higher margins, and a reduction in bad debt loss. The focus is primarily on commercial (business to business) receivables management.

The best practices outlined in this course are real-world, field-tested practices developed, refined, and improved by the author over a 16-year period while working with over 100 companies in a wide range of industries to generate measurable improvements in the management of customer receivables. Examples drawn from those engagements are used throughout the course to illustrate real-world problems and solutions that drive results. This course is designed for all managers who are responsible for managing the receivables asset, either directly, such as directors of customer financial services and credit managers or indirectly, such as controllers, treasurers, and CFOs.


John G. Salek

John G. Salek

John G. Salek is the National Leader of the Receivables Cycle Management Practice of Parson Consulting, a large financial consulting firm with offices throughout the United States and United Kingdom. He is a veteran financial professional with proven performance in receivables cycle management, including order and contract processing, billing, dispute management, credit control, collections, and cash application. He has worked in a broad range of industries, including healthcare, publishing, leasing, distribution, and software. He has contributed white papers and articles to Credit Today and Parson Consulting's newsletter, Knowledge@Work, and has been quoted in the Wall Street Journal, Business Finance, and Modern Healthcare.

Course Specifics

Aug 24, 2018
There are no prerequisites.

Compliance Information

Qualifies for CA Fraud: No

Learning Objectives

Upon successful completion of this course, participants will be able to:

Chapter 1

  • Identify the lifeblood of a company.

Chapter 2

  • Recognize the first step in fulfilling a customer order.
  • Select the optimal timing for beginning contract renewal.
  • Specify an acceptable billing quality index.

Chapter 3

  • Identify what obscures the true amount owed by a customer.
  • Recognize when unpaid large accounts should be contacted.
  • Select the best method for contacting customers for accounts receivable management.
  • Specify which open items are best resolved using reconciliation and recovery.
  • Identify the problem with deductions.
  • Select the requirement for successful implementation of late payment fees and prompt payment discounts.
  • Recognize who should be responsible for manual adjustments to unmatched clutter transactions.
  • Identify the paramount aspect of payment processing.

Chapter 4

  • Identify required receivables management technology tool capabilities.

Chapter 5

  • Identify the primary disadvantage of specialized job content.
  • Recognize which receivables task typically requires one of the highest skill sets and cost.

Chapter 6

  • Recognize effective metrics comparisons.
  • Identify the function within receivables management that is most conducive to incentives.

Chapter 7

  • Identify the critical best practice for cleaning up a receivables portfolio.

Chapter 8

  • Recognize support required when outsourcing the receivables function.

Chapter 9

  • Identify the responsible party for payment term decisions.

Choose Your Preferred Format

Online Access

Get immediate access to a robust collection of learning and reference materials, allowing you to dive deep into the information you need. Our self-study materials are authored by top-quality, industry experts who focus on helping you grasp concepts quickly using real-life examples. Download your CPE to any device, and take it with you so you can learn when and wherever you want. Complete your CPE with an online exam, and enjoy instant grading with the option to print your certificate immediately upon passing.

online access
Hard Copy

Our self-study materials are authored by top-quality, industry experts. You’ll receive a bound notebook of all the course materials, shipped to you within one business day. In addition, you’ll also have full online access. Each self-study package includes a robust collection of learning and reference materials to help you cover the information efficiently and put it into practice immediately.

hard copy
Self-Study Video

Experience high-quality instruction with our Self-Study Videos, available to you 24/7. With more than 80+ videos currently in the Western CPE Self-Study Video library, you can see and hear our expert instructors deliver the information you need in a dynamic way that allows you to immediately apply your learning. Unlike a live course or webcast, you can complete the course on your own time, playing and pausing as needed. Self-Study Videos allow you to complete your CPE requirements on your own time.

hard copy

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