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Self-Study — Course Detail

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Staying on Top of Your Inbox
Laura Stack
Copyright© 2011

Course: 6111176   Version 1202

NASBA Category:     Admin Practice     CPE Credits 2
Level: Overview    Run Time: 2.0 Hours
Prerequisite: There are no prerequisites.
Advance Preparation: None.



Course Description
Email has become the productivity bane of modern corporate employees. Individuals are chained to their desks for hours each day desperately trying to sort, respond to, and organize messages. Pending items fall through the cracks and e-mails for long-term projects collect dust. Employees hit “Reply All” and create hundreds of responses that add nothing to the conversation, wasting everyone’s time. Enough! If you receive and keep more than a screen shot of email, then this course is for you. Learn ways to control, organize, and communicate efficiently via email. Reduce obsessive email behaviors and eliminate time-wasting information overload. Keep your inbox empty and stay on top of your email, once and for all!

Table of Contents

Learning Objectives
Upon successful completion of this course, participants will be able to:
  • Section 1
    • Select the best channel of communication for the subject and circumstance.
    • Implement the 4 C’s of communication: clear, concise, correct, and conversational.
  • Section 2
    • Properly use the Subject, CC, and BCC fields when creating e-mails.
  • Section 3
More Learning Objectives




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