Beyond the Handshake: Verbal & Nonverbal Communication in Business
Lauren Solomon
Copyright^© 2011

Course: 6111141   Version 1106

In today’s fiercely competitive business arena, a polished, professional image is key. Creating a desirable and memorable personal brand can set your organization apart from the rest, while reflecting its core goals and values. By exploring the power of verbal and nonverbal communications in business, this course provides a deeper understanding of the power of your words, actions, appearance, and image. This course also provides specific tools and techniques you can use today to enhance customer loyalty, attract new business, and build your bottom line by communicating your confidence, competence, and credibility before speaking a word. Combine these skills with your existing technical mastery and know that your complete package is a credit – not a debit – to your bottom line.

• Section 1
• Understand the importance of remembering names and apply learning strategies.
• Explain proper business introductions.
• Report ten tips for successful verbal communication in business.
• Demonstrate techniques for customer site visit management.
• Section 2