Refund, Return, & Cancellation Policies

Self-Study Orders

Western CPE offers a 100% money-back guarantee (minus shipping) on all self-study orders returned within 30 days of the date of purchase. Simply call us at (800) 822-4194 to arrange your return or exchange. Items must be returned in new, resalable condition.

Conference Cancellation Policy & Penalties

If a conference registration is cancelled, credit can be applied to an ensuing conference with no penalty; however, all days paid for in a calendar year, for example 2008, must be used in 2008. Unused days cannot be carried over to future years.

• Cancellations received 60 or more days in advance of the conference: $25
• Cancellations received 45-59 days in advance of the conference: $50
• Cancellations received 30-44 days in advance of the conference: $75
• Cancellations received less than 30 days prior to the conference: $100

Federal Tax Update Seminar Cancellation Policy & Penalties

If a seminar registration is cancelled, credit can be applied to an ensuing seminar without penalty.
For refunds, the following penalties apply:

• Cancellations received 30 or more days in advance of the seminar: $25
• Cancellations received less than 30 days prior to the seminar: $50

Webcast Cancellation Policy & Penalties

Cancellations made 3 or more days prior to the webcast are eligible for a refund, minus a $25 cancellation fee. No refunds will be given less than 3 days prior to the webcast; however you may transfer your registration to another webcast within the same year without penalty.

CFP Cancellation Policy & Penalties

If you cancel an In-House engagement, you will be responsible for 100% of event minimum ($4000) and travel or material production/shipping costs incurred.

In-House Cancellation Policy & Penalties

If you cancel an In-House engagement, you will be responsible for 100% of event minimum ($4000) and travel or material production/shipping costs incurred.

Rescheduling Policy

If you reschedule an In-house engagement within 35 days of its original engagement date, the rescheduling fee will be $2,500, plus change-in-travel fees incurred and increased travel costs, if any. This fee is in addition to any training engagement costs or minimums.

For more information regarding administrative policies such as complaint and refund, please contact our offices at (800) 822-4194.